Delivery & Returns

Delivery Information

All orders are dispatched within 1-3 business days of the order being placed unless you are informed otherwise - if we have your item in stock, dispatch times are significantly reduced. 

If you live in Billericay or surrounding areas and would like to collect your order, please select 'Collection' at the checkout which will ensure you are not charged postage. An automatic email will be sent to you when your order is ready for collection - our opening hours are Monday-Friday 10am-5pm.


We hope you will be extremely happy with all items you receive from us however, if anything isnt quite right, please let us know as soon as possible - email us at and we will respond promptly.

We do our utmost to ensure all items are packaged safely ready for transit however, we cannot always guarantee against damages. We will refund or replace all items damaged in transit providing we receive photographic evidence within 5 days of receipt. We cannot refund items that have been used. 

If an item you received is not as expected, you can return it (unused) within 30 days of receipt to receive a full refund - return postage will be the responsibility of the sender and will not be refunded. 

For any questions on Returns, please call us or email us at 

Safety Information

Our wax melts and candles are all made from a high quality non-hazardous coconut oil & rapeseed oil wax.

CLP Information: all of our products containing fragrance oil will have the relevant safety labels applied however, we only ever use a maximum of 10% fragrance oil in wax based products and up to 25% in diffusers. We use a high quality Augeo Base in our diffusers which is non-toxic, low in carbon footprint and low in odour, giving it a superior performance. Fragrance oil may produce an allergic reaction. Your should avoid release to the environment and dispose of contents/container at an approved disposal site and in accordance with local guidelines. 


Wax Melt/Candle Safety Guide:

  • Whenever a naked flame is involved there is a risk of danger

  • Do not add water to hot wax as it can be dangerous

  • Hot wax can be dangerous and cause injury if not used safely

  • Do not ingest – if eaten, seek emergency medical attention immediately

  • Place your burner out of reach of children, pets and soft furnishings that cause a fire risk

  • Ensure your burner is not placed near drafts and is placed in a well ventilated area

  • Do not leave unattended while in use

  • Ensure you remove any packaging from wax melts/candles before using

  • Use the right amount of wax depending on the size of your burner and dish to prevent spillage

  • Some wax melts contain dye so avoid contact with fabrics as melted wax may cause staining

  • Do not transport an oil burner while in use as melted wax can spill and cause burns

  • Wax melts do not evapourate

  • Wax melts will eventually lose their scent and then the wax should be discarded

  • Do not pour melted wax into drain


Melted by Macy takes no responsibility for injury or damage caused by misuse of our products. 

For more information on wax melt/candle safety or to receive copies of the full SDS, please use the 'Contact Us' form on the homepage.